Surgery Charter

smiling_patientYour doctors will always do their best for you but they need your help to provide the best care for all patients.  Please show your support by following these simple guidelines:

  • Please treat your doctor and their staff as you would expect to be treated by them – with politeness and respect.
  • Please cancel appointments that you cannot attend or no longer need – someone else is waiting.
  • Please think twice before calling a doctor to your home – is a visit really necessary?
  • Please do not expect a prescription every time you visit the surgery – good advice is often the best treatment.
  • Please remember that you can find basic health information in other places – for example your local pharmacist.
  • Please request your repeat prescriptions in good time – this will help avoid delays.
  • Please remember that doctors are only human – they cannot solve all your problems and some illnesses cannot be cured.
  • If you have a genuine complaint, there is a complaints procedure in place.  Please contact one of the doctors.

Thank you for helping your surgery to provide a better service.

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